Resolving the "Unable to Connect" Issue with Verity Browser Extension
If you’re encountering the 'Unable to Connect with Verity Browser Extension' error when trying to open your proctored assessment, please make sure you’ve clicked the 'Verity Portal' under Books & Tools on the right side of your Blackboard screen. Also, ensure your browser is up to date, and check if the Verity extension is enabled in your browser’s settings.
How to Access the Verity Portal in Your Blackboard Course:
- On the right side of your course, under the Details & Actions menu, click the Books & Tools link labeled 'View course & institution tools.'
- Scroll down to the bottom and click YuJa Verity - Portal.
- Wait for the portal to load, which will authenticate your account. Once the page populates, you can either close it or follow the prompts if you haven't yet installed the required Browser Extension or Lockdown App for your course.
How to check if your browser is up to date: Click the appropriate link below for steps based on your browser.
If you’re still seeing the "Unable to Connect" error after confirming your browser is up to date, please follow the instructions below according to your browser and operating system:
WINDOWS
- Google Chrome
a. While in your course, click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-dot button to open more options.
c. Select "Manage extension"
d. Scroll down to find the "Allow in Incognito" option and toggle it on. Once enabled, ensure the toggle is selected by refreshing the page to confirm the setting is saved.
e. Go back to the tab with your proctored assessment. It’s recommended to refresh your browser, or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session!
- Microsoft Edge
a. While in your course, click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-dot button to open more options.
c. Select "Manage extension"
d. Scroll down to find the "Allow in InPrivate" option and check the box to enable it. Ensure the toggle is selected. Refresh the page to confirm the setting is saved.
e. Return to the tab with your proctored assessment. It’s recommended to refresh your browser or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session!
- Opera
a. While in your course, click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-dot button for more options.
c. Select "Manage extension"
d. Scroll down and find the "Allow in incognito" option, then toggle the switch to enable it. Ensure the toggle is active and selected. Refresh the page to confirm the setting is saved.
e. Go back to the tab with your proctored assessment. It’s recommended to refresh your browser or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session.
Bravea. While in your course, click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-line button for more options.
c. Select "Manage extension"
d. Scroll down and find the "Allow in Private" option, then toggle the switch to enable it. Ensure the toggle is active and selected. Refresh the page to confirm the setting is saved.
e. Go back to the tab with your proctored assessment. It’s recommended to refresh your browser or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session.
MAC
- Google Chrome
a. Click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-dot button to open more options.
c. Select "Manage Extension"
d. Scroll down to find the "Allow in Incognito" option and toggle it on. Once enabled, ensure the toggle is selected by refreshing the page to confirm the setting is saved.
e. Go back to the tab with your proctored assessment. It’s recommended to refresh your browser, or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session.
- Opera
a. Click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-dot button for more options.
c. Select "Manage Extension"
d. Scroll down and find the "Allow in incognito" option, then toggle the switch to enable it. Ensure the toggle is active and selected. Refresh the page to confirm the setting is saved.
e. Go back to the tab with your proctored assessment. It’s recommended to refresh your browser or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session.
Bravea. Click the Extensions icon at the top right of your browser.
b. Next to the YuJa Verity extension, click the triple-line button for more options.
c. Select "Manage Extension"
d. Scroll down and find the "Allow in Private" option, then toggle the switch to enable it. Ensure the toggle is active and selected. Refresh the page to confirm the setting is saved.
e. Go back to the tab with your proctored assessment. It’s recommended to refresh your browser or close and reopen the proctored assessment to ensure the changes take effect.
You should now be able to set up your proctoring session.
Do you have technical questions or concerns?
You can now submit a ticket to VCSU Technology Services Help Desk through any of the following options:
✓ MyVCSU app or web portal at https://my.vcsu.edu/
✓ Direct link to submit a new ticket: https://onestop.vcsu.edu/support/tickets/new
✓ Email tsticket@vcsu.edu to automatically create a ticket.
✓ You can also give us a call at 1-701-845-7340.
VCSU Technology Services Office Hours:
7:45 am – 4:30 pm CST Monday through Friday (Fall and Spring semesters, closed on holidays)
7:30 am – 4:00 pm CST Monday through Friday (Summer semester)
After Hours:
Please submit a One Stop ticket or contact the NDUS Help Desk 24/7 support for assistance.